Kesino Privacy Policy — Our Commitment to Protecting Your Data

KesinoWelcome to the Privacy Policy of -. This document explains how we collect your personal information when you use our platform, why we collect it, how we use it, and how we keep it secure.

Your personal information is an extremely sensitive matter to us. Kesino never sells your data and never shares it with third parties without your consent. We comply with international data protection standards and are committed to safeguarding every user's privacy.

This Privacy Policy Kesino applies to the website, mobile app, and all our services. By registering or using our services, you agree to this policy.

Kesino We collect several types of information from you that are necessary to provide our services and keep your account secure. Details are outlined below:

1. Personal information (at registration)

• Full Name
• Date of Birth (for age verification)
• Email address
• Phone number
• Address (city and country)
• National ID or Passport (for KYC verification)

2. Financial information

• Payment Method (mobile banking number, bank account number)
• Transaction history (deposits & withdrawals)
• Balance & bonus information

3. Technical & usage information

• IP Address
• Browser type & version
• Device Information (mobile, desktop)
• Login time & session duration
• Games Played & Betting History
• Cookies & Tracking Data

4. Contact information

When you contact our support team via chat, email, or phone, we retain your queries, complaints, and our responses.

Once collected, your information is used solely for the following purposes:

• Account Creation & Management: Completing registration, enabling login, and managing your profile.
• Identity Verification (KYC): Verifying that you are of legal age and that your information is accurate.
• Processing transactions: Processing deposits, withdrawals, and bonus provision.
• Customer Service Provision: Responding to your questions and resolving issues.
• Platform improvements: Analyzing user experience to improve the platform.
• Fraud Prevention: Identifying suspicious activity and ensuring account security.
• Marketing communications: Sending new offers, promotions, and updates (only with your consent).
• Legal Obligations: Meeting legal and regulatory requirements.

Kesino Your personal information is kept confidential. However, in certain specific circumstances, we may share limited data with third parties:

The third parties listed above operate under contract with us and are bound to keep your data confidential. They may only use your information for the specific purposes defined in those agreements.

Kesino We use internationally recognised technology to protect your personal data. The following measures are in place to prevent data breaches, hacking, and unauthorised access:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted with 256-bit SSL.
• Firewall & anti-DDoS protection: Our servers are protected by enterprise-grade firewalls and DDoS mitigation systems.
• Password Hashing: Your password is never stored in plain text — it is always hashed.
• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA for added account security.
• Limited access: Only authorized staff can access user information, and only when necessary.
• Regular Security Audits: We conduct regular security audits and vulnerability scans.

Kesino We use cookies to enhance your browsing experience and maintain platform functionality. Cookies are small text files stored on your device that help the website recognise you.

Types of cookies we use:

• Essential Cookies: Required to maintain your login session and operate the platform.
• Performance Cookies: To track which pages are visited most, where errors occur, and similar analytics.
• Functional cookies: To remember your language, currency, and preferences.
• Advertising cookies: (Optional) To show you offers based on your interests.

You can delete or block cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

A Kesino As a user, you have the following rights:

To exercise these rights [email protected] Email us at the address below or contact us via live chat. We will respond within 7 business days.

Kesino Your personal information is retained only for as long as it is needed. Retention periods for different types of data are outlined below:

• While Account Is Active: All information is retained as long as you use your account.
• After Account Closure: Financial transaction records are retained for up to 5-7 years to meet legal obligations.
• KYC Documents: Retained for 7 years or longer as required by regulatory authorities.
• Cookies & Log Files: Automatically deleted after 12 months.
• Marketing data: Deleted immediately upon opt-out.

If you would like your data deleted promptly, please contact our support team. We will honour your request unless retention is required by law.

Kesino is a gaming platform for adults only. We do not collect information from anyone under 18 years of age, nor do we permit them to register.

At registration, we verify your date of birth and confirm your age through the KYC process. If we discover that a minor has opened an account fraudulently, we will immediately close that account and delete the information.

Kesino We may update this privacy policy from time to time — due to new laws, technology, or business needs. For any significant changes, we'll notify you via email or platform notice.

You can check the latest policy by visiting this page regularly. Continued use of the platform after any changes will be considered acceptance of the updated policy.

Contact us

If you have any questions about our Privacy Policy, your information, or your data rights, please contact us:

• Email: [email protected]
• Live chat: Click the chat icon at the bottom right of any page on the platform.
• Support hours: 24/7 (seven days a week, 24 hours a day)