Kesino Responsible Gaming — Build safe and healthy gaming habits

Responsible Gaming means playing in a way that doesn't harm your lifestyle, financial stability, or mental health. Kesino believes that online gaming and betting should be a form of entertainment — not a source of income or a way to escape problems.

Thousands of people in Bangladesh play online every day Kesino use the platform and place bets. Most of them enjoy it as entertainment. However, in some cases, gaming can become excessive and turn into addiction. That's why Kesino Has launched various safety tools and awareness programs.

Core principles of Responsible Gaming:

• Gaming should be for entertainment only — Not as a means to earn money.
• Play only with money you can afford to lose — Do not use money needed for essential living expenses.
• Set time and money limits — And stick to that limit.
• Don't play to recover lost money — This could lead to greater losses.
• Do not play while intoxicated or under emotional stress — It increases the chance of making wrong decisions.

Kesino We provide various tools to help you control your gaming habits. These tools are available in your account settings and can be activated or adjusted at any time.

How to activate the tools:

1. Log in and go to the "My Account" section.
2. Click on "Responsible Gaming Settings."
3. Set and save your preferred limits.
4. Changes usually take effect immediately; in some cases, a 24-hour cooling period may apply.

Sometimes gaming can get out of control. Below are some warning signs you should watch for and seek help if they appear:

Financial signals:

• You are spending money set aside for essential expenses on gaming (such as rent, bills, or food).
• Betting more to recover lost money ("Chasing Losses").
• Borrowing money or taking loans to fund gaming.
• Your bank balance regularly drops to zero or your credit card limit is exceeded.

Behavioral signals:

• You are lying or hiding the amount you spend on gaming.
• You're becoming isolated from family, friends, or work.
• You have tried to stop playing but couldn't.
• You feel guilty, ashamed, or anxious about gaming.
• Neglecting regular activities, hobbies, or social events.

Warning signs:

• You feel restless or irritable without gaming.
• You feel a constant desire to bet more.
• Emotional breakdown, anger, or depression after losses.
• Using gaming as a way to escape problems or stress.

Setting limits is the most important step in responsible gaming. Kesino We encourage you to set limits before you start playing — not during or after losses.

5 Golden Rules for Setting Limits:

1. Set a budget: Decide in advance how much you can spend on entertainment each month. Even if this money is lost, it won't affect your daily life.
2. Maintain time limits: Decide in advance how many hours you'll play daily or weekly. Example: 1 hour per day or 5 hours per week.
3. Stop After Losses: If your daily or weekly loss limit is reached, stop playing. Come back tomorrow or next week.
4. Withdraw after winning: When you win big, withdraw some winnings and play with the rest. Don't put all your winnings back into bets.
5. Do not play while intoxicated or under emotional stress: In these situations, the risk of making poor decisions is higher.

Example limit setup (for monthly income of 30,000 BDT):

• Monthly Deposit Limit: 2,000 BDT (6–7% of income)
• Weekly Loss Limit: 500 BDT
• Daily Session Time: 1 hour
• Single Bet Limit: 100 BDT

Self-Exclusion is a powerful tool that allows you to Kesino Completely blocks platform access. During this period, you cannot log in, deposit, or place bets. This is ideal for those who feel their gaming is getting out of control.

Self-Exclusion Period:

• 7 days: Brief Pause — to reassess your situation.
• 1 month: Medium-term — to reassess your habits.
• 3 months: Extended break — for serious issues.
• 6 months / 1 year: Permanent Self-Exclusion — for long-term recovery.
• Permanent Closure: Permanently close your account.

How to activate Self-Exclusion:

1. Log into your account.
2. Go to the "Responsible Gaming" section.
3. Click on the "Self-Exclusion" option.
4. Choose your preferred duration and confirm.
5. Your account will be suspended immediately and cannot be reopened before the period ends.

During Self-Exclusion Kesino We will not send you promotional messages and no bonuses will be added to your account. We encourage you to seek professional advice during this time.

Kesino We strictly do not allow anyone under 18 years old to participate in gaming or betting. Child safety is our highest priority, and we have implemented various measures to ensure minors cannot access the platform.

Our age verification process:

• During registration: Date of birth is mandatory, and anyone under 18 cannot register.
• KYC Verification: Age is verified using a National ID, passport, or driving license.
• Automatic Monitoring: Suspicious accounts are identified and reviewed.
• Instant Block: If a minor is detected, the account is immediately closed and all funds are refunded.

Advice for Parents:

• Regularly monitor your child's internet activity.
• Use parental control software on your device.
• Keep payment card and mobile banking passwords confidential.
• Talk openly with your children about the risks of gaming and betting.
• If you suspect your child is playing online games, notify our support team immediately.

If you or a loved one is struggling with gaming addiction, know this — you're not alone and help is available. Kesino Linked with various organizations and helplines that provide free and confidential support.

Support organizations in Bangladesh:

• National Institute of Mental Health: Professional mental health counseling and treatment.
• Careline (09611676767): 24/7 mental health support.
• Local Counseling Centers: A psychologist or therapist in your area.

International Organizations:

• Gamblers Anonymous (GA): Global self-help groups.
• GamCare: Online and phone support (www.gamcare.org.uk).
• BeGambleAware: Information and awareness resources.

Kesino Support:

You can contact us anytime:

• Live Chat: Available 24/7 on any page of the platform.
• Email: [email protected] (we respond within 24 hours).
• FAQ section: Get answers to common questions and solutions.